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Why won't my vacuum pick up

My vacuum cleaner won’t pick up. What can I do?

If your vacuum cleaner doesn’t pick up any more, one of the components of your vacuum cleaner could be blocked. First check if the dust bag or dust container needs to be emptied. If that’s not it and your vacuum cleaner still doesn’t pick up properly, try cleaning the filter. Check to see if something has become jammed in the floor attachment, the telescopic tube or even in the hose. A good trick is to carefully insert a broom handle in the telescopic tube or the hose. This is a good way to remove anything that has become jammed.

Changing vauuum cleaner bags. Video instructions.

Our service

We are here to help before and after your purchase.

Customer Service Centre

D-G-50, Block Dahlia, 10 Boulevard, Sprint Highway, PJU6A, 47400 Petaling Jaya, Selangor

Walk in from Monday to Friday: 8.30am to 5.30pm (excluding public holidays)

Customer Service Consultant

Phone: +603 7950 9338

Monday to Saturday: 9am to 6pm

Lunar New Year Operating Hours:

On 5 & 6 Feb, our contact centre operating hours will be from 9am to 1pm.

WhatsApp after-hours support is now available

As we aim to provide continuous coverage of service, we are now extending after hotline operating hours support via WhatsApp at +60 11 1214 7848 on the following hours:

Monday to Saturday: 6:00pm to 9:00pm

Sundays: 9:00am to 9:00pm

Simply drop us a message and we will do our best to respond to you as soon as possible.

While we strive to provide you immediate assistance, there will be times where we will get back to you the next working day.

Help is on the way: arrange a Bosch technician visit.

If you experience any problems with your home appliance, you can arrange a visit from a Bosch service technician.

Self-help Videos

Find out how to do simple troubleshooting for your appliance by exploring the video library.

Instruction Manuals

Download our manuals to help you get a quick start to operate your appliance.