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The Bosch website uses cookies so you can place items in your shopping basket, book an engineer online and allow Bosch to collect anonymous statistical data to help improve the performance of the website. Ignore this message if you are happy to continue. Click the links on the right if you would like to view more information about the cookies that are used and how to manage your settings.



1. General

We at BSH Home Appliances Sdn. Bhd. thank you for visiting our website and for showing interest in our company and products.

We have created this statement in order to disclose our information gathering and dissemination practices herein.

By accessing and or using our web pages and at the URL / domain name (hereinafter referred to as “the website”), you as the user shall be deemed to have accepted and agreed to abide by the terms and conditions of this statement.

You should discontinue access to and the use of the website in the event that you do not agree with any of the terms and conditions of this statement.

2. Protection of Personal Information / Protection of Privacy

We are firmly committed to protecting the privacy and security of your personal information.

We conduct our business in compliance with the applicable laws on the protection of personal information and the protection of privacy.

3. Collecting and Processing Personal Information

We shall not collect any personal information about you (for example your name, gender and contact details) through our website unless you voluntarily choose to provide us with it (for example by registration, participation in surveys and placement of orders).

Personal information provided by or collected from you (hereinafter collectively referred to as “the said information”) as a result of your access to and or use of the website shall be used for the following purposes only :

a. to enable you to access and or use a service on the website;

b. to identify you when you access and or use the website;

c. to enhance and update our records and to inform you of other products and services which may be of interest to you;

d. to improve the scope and quality of our products and services; and

e. to enable you to receive a reply on your enquiries with / feedback to us.

We neither use nor condone the use of unsolicited mass email.

You may elect to unsubscribe to our mailing lists at any time.

4. Non-Disclosure

The said information shall not be disclosed by us to third parties (except for use within the BSH group of companies in other jurisdictions) unless your prior consent in writing to disclosure shall have been obtained by us and or unless we shall be under a legal obligation to disclose.

Notwithstanding the abovementioned in this clause hereinabove, we shall be at liberty to appoint third party service providers (including service providers which provide payment, administrative, back-up, information management and or other services in connection with the maintenance and or operation of the website) which may require us to transfer to and or store the said information in their facilities and you shall by accessing and or using the website be deemed to have consented to the said appointment and or transfer.

5. Internet Protocol Address

We may use your internet protocol address to help diagnose problems with our server and to administer the website.

Your internet protocol address may be used to identify you and to gather broad demographic information on the website visitorship for our analysis and strategic planning.

6. Cookies

The website uses a browser feature known as “cookies” (otherwise known as user data collectors).

We use cookies to deliver content specific to your interests, to save your user password so that you do not have to re-enter it each time you visit the website and for other purposes.

You may disable cookies by changing your browser settings even though the said disablement may slow down or prohibit certain functions and or access to parts of the website.

7. External Links

The website may contain links to various other websites for whose content, management and privacy practices we shall not be responsible in any manner howsoever.

8. Security Measures

We shall undertake all necessary technical and organisational measures to protect your personal information against improper / illegal deletion, unauthorised alteration, unauthorised transfer, unauthorised disclosure and or loss.

9. Miscellaneous

We shall be at liberty and at our sole and absolute discretion to vary any part of this statement.

Your continued access to and or use of the website after the said variation shall be deemed to constitute an affirmative acknowledgment by you of the said variation and agreement to abide by the same. You may contact us for any feedback / query on this statement and or the use of the website.


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Customer Service Centre

D-G-50, Block Dahlia, 10 Boulevard, Sprint Highway, PJU6A, 47400 Petaling Jaya, Selangor

Walk in from Monday to Friday: 8.30am to 5.30pm (excluding public holidays)

Customer Service Consultant

Phone: +603 7950 9338

Monday to Friday: 9am to 6pm

Saturday: 9am to 1pm

(closed on Public Holidays)

WhatsApp us at +6011 1214 7848

Monday to Sunday: 9am to 9pm

(including Public Holidays)

+49 89 4590-00

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